Payment Options:

We accept most major credit cards Visa, Mastercard and American Express:  We process your credit cards safely and securely online using Authorize.net.  They are used and trusted by thousands of online and retail shops.  They use state of the art Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

We also accept Company checks or Money orders.  Allow 7-10 business days for company check to clear before your order is processed.  We may also accept company Purchase Orders from accredited companies, Government Agencies or Academic Institutions.

Shipping Methods:

Shipping charges will vary by order and are based on the total shipping weight of your order.  Orders ship via several different shipping methods, including USPS, UPS, Fed Ex and other carriers.  Your actual shipping charges* owed will be calculated automatically at checkout. All orders ship standard Ground shipping rates and times. For rush orders or faster shipping times, like Overnight, 2-day or 3-day select, you may request a quote or supply us with your Fed Ex or UPS account information.

*Shipping charges apply to orders shipped within the Continental USA only.  Shipping to Alaska, Hawaii, APO's, FPO's or Puerto Rico will incur higher shipping charges, especially for larger quantities.  You will be notified of any additional charges before your order is processed.

We are sorry but we do not ship to international countries.

Returns:

All imprinted products require a signed paper proof approval before we begin production.  This eliminates imprinting errors and allows us to satisfy our customers needs.  We do not accept custom imprinted order returns.

Although rare, if an imprinting error is made by our facility, then All returns must be approved before sending them back to us.  We will not accept a return without approval.  Returns mailed back without prior notice or approval will be refused at delivery and "returned to sender". All returns are subject to a 20% restocking fee and less all shipping charges. Returns must be made within 15 days of purchase

Cancelled Payments:  If for any reason you cancel a credit card payment after the transaction is complete, you will be charged a $25 charge back fee and a credit card re-processing fee of 3.0% of your total amount owed. 

Cancelled Orders:  All orders cancelled after order is placed and payment received will be subject to a 3% cancellation fee.  Imprinted orders cancelled after artwork has been completed and faxed for your approval will incur an additional $25 art/cancellation fee.

Security:  Itsallaboutpens.com uses industry standard Secure Sockets Layer (SSL) security when transferring credit card or order information.  You'll know when you are entering the secure section of our site when a "Security Alert" pop-up window appears on your screen.  You will also see the VeriSign security site logo on your checkout screen.

Privacy Statement:  All information submitted to Itsallaboutpens.com will remain private and will not be sold, traded  or distributed in any manner.  All information is kept confidential unless the user requests otherwise.  All information provided to Itsallaboutpens.com is used for internal purposes only, including payment and notifications.  Your privacy is important to us.

Trademarks: The names, artwork, designs, logos and trademarks or similar reproduced throughout this catalog are solely intended to show the type and quality of imprinted products available. It does not imply a product/service endorsement by Its All About, nor does it imply an endorsement of Its All About by the respective owners of the marks. By placing an order with Its All About, you represent and warrant that you have the right to order, purchase and distribute merchandise containing the names, artwork, designs, logos, trademarks or similar identified in your order. The distributor also agrees to indemnify, defend and hold harmless Its All About and its parent company, from and against all claims, liabilities and expenses (including attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will continue to remain in effect after the delivery of your order. All trademarks are the property of their respective owners.